{"id":1035,"date":"2025-06-23T16:35:43","date_gmt":"2025-06-23T12:35:43","guid":{"rendered":"https:\/\/graceflowerboutique.ae\/?page_id=1035"},"modified":"2026-02-12T01:09:04","modified_gmt":"2026-02-11T21:09:04","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/graceflowerboutique.ae\/ar\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<p><\/p>\n<h2 class=\"wp-block-heading\" data-start=\"146\" data-end=\"170\">\u274c Cancellation Policy<\/h2>\n<p data-start=\"172\" data-end=\"205\"><strong data-start=\"278\" data-end=\"297\">At Grace Flowers.<\/strong><\/p>\n<p data-start=\"172\" data-end=\"205\"><strong data-start=\"278\" data-end=\"297\"><\/strong><\/p>\n<p data-start=\"172\" data-end=\"205\"><strong data-start=\"278\" data-end=\"297\"><\/strong><\/p>\n<h3 data-start=\"207\" data-end=\"234\">1. Order Cancellation<\/h3>\n<p data-start=\"235\" data-end=\"322\">We understand that sometimes plans change. Please review our cancellation policy below:<\/p>\n<h4 data-start=\"324\" data-end=\"348\">\ud83d\udd52 Standard Orders:<\/h4>\n<ul data-start=\"349\" data-end=\"556\">\n<li data-start=\"349\" data-end=\"426\">\n<p data-start=\"351\" data-end=\"426\"><strong data-start=\"351\" data-end=\"372\">Free cancellation<\/strong> is available <strong data-start=\"386\" data-end=\"403\">within 1 hour<\/strong> of placing your order.<\/p>\n<\/li>\n<li data-start=\"427\" data-end=\"556\">\n<p data-start=\"429\" data-end=\"556\">After 1 hour, <strong data-start=\"443\" data-end=\"485\">orders cannot be cancelled or refunded<\/strong> as we begin preparing your customized arrangement or gift immediately.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"558\" data-end=\"582\">\ud83c\udf39 Same-Day Orders:<\/h4>\n<ul data-start=\"583\" data-end=\"672\">\n<li data-start=\"583\" data-end=\"672\">\n<p data-start=\"585\" data-end=\"672\">Due to the urgent nature, <strong data-start=\"611\" data-end=\"659\">same-day delivery orders are non-cancellable<\/strong> once placed.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"674\" data-end=\"716\">\ud83c\udf81 Customized or Personalized Orders:<\/h4>\n<ul data-start=\"717\" data-end=\"866\">\n<li data-start=\"717\" data-end=\"866\">\n<p data-start=\"719\" data-end=\"866\">Orders with <strong data-start=\"731\" data-end=\"769\">custom names, messages, or designs<\/strong> (e.g., personalized boxes, cards, or gifts) <strong data-start=\"814\" data-end=\"837\">cannot be cancelled<\/strong> once production has started.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"868\" data-end=\"906\">2. How to Request a Cancellation<\/h3>\n<p data-start=\"907\" data-end=\"962\">To cancel an order (within the eligible time window):<\/p>\n<ul data-start=\"963\" data-end=\"1108\">\n<li data-start=\"963\" data-end=\"1004\">\n<p data-start=\"965\" data-end=\"1004\"><strong data-start=\"965\" data-end=\"986\">WhatsApp:<\/strong> +971<span>507775056<\/span><\/p>\n<\/li>\n<li data-start=\"1005\" data-end=\"1108\">\n<p data-start=\"1007\" data-end=\"1108\"><strong data-start=\"1007\" data-end=\"1017\">Email :<\/strong><span>Graceflowerboutique@gmail.com<\/span><br data-start=\"1032\" data-end=\"1035\" \/>Include your <strong data-start=\"1048\" data-end=\"1064\">order number<\/strong>, <strong data-start=\"1066\" data-end=\"1074\">name<\/strong>, and <strong data-start=\"1080\" data-end=\"1090\">reason<\/strong> for cancellation.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1110\" data-end=\"1193\">We will confirm if your order is eligible and process the cancellation if possible.<\/p>\n<h3 data-start=\"1195\" data-end=\"1232\">3. Refunds for Cancelled Orders<\/h3>\n<ul data-start=\"1233\" data-end=\"1448\">\n<li data-start=\"1233\" data-end=\"1372\">\n<p data-start=\"1235\" data-end=\"1372\">If your order is eligible for cancellation, a <strong data-start=\"1281\" data-end=\"1296\">full refund<\/strong> will be issued to the original payment method within <strong data-start=\"1350\" data-end=\"1371\">5\u20137 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1373\" data-end=\"1448\">\n<p data-start=\"1375\" data-end=\"1448\">We are not responsible for delays caused by your bank or payment gateway.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1450\" data-end=\"1471\">4. Store Rights<\/h3>\n<p data-start=\"1472\" data-end=\"1531\">We reserve the right to cancel an order in cases such as:<\/p>\n<ul data-start=\"1532\" data-end=\"1643\">\n<li data-start=\"1532\" data-end=\"1558\">\n<p data-start=\"1534\" data-end=\"1558\">Product unavailability<\/p>\n<\/li>\n<li data-start=\"1559\" data-end=\"1607\">\n<p data-start=\"1561\" data-end=\"1607\">Incorrect or incomplete delivery information<\/p>\n<\/li>\n<li data-start=\"1608\" data-end=\"1643\">\n<p data-start=\"1610\" data-end=\"1643\">Payment issues or suspected fraud<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1645\" data-end=\"1730\">In such cases, you will be notified immediately, and a full refund will be processed.<\/p>\n<hr data-start=\"1732\" data-end=\"1735\" \/>\n<h3 data-start=\"1737\" data-end=\"1754\">\u2139\ufe0f Questions?<\/h3>\n<p data-start=\"1755\" data-end=\"1801\">For help with cancellations or urgent changes:<\/p>\n<p data-start=\"3681\" data-end=\"3721\"><strong data-start=\"3681\" data-end=\"3691\">Email:<\/strong> <span><a href=\"mailto:Graceflowerboutique@gmail.com\">Graceflowerboutique@gmail.com<\/a><\/span><\/p>\n<p data-start=\"3681\" data-end=\"3721\"><strong data-start=\"3771\" data-end=\"3781\" style=\"font-size: 14px\">Phone:<\/strong><span style=\"font-size: 14px\"> +971<\/span><span style=\"font-size: 14px\">507775056<\/span><\/p>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>\u274c Cancellation Policy At Grace Flowers. 1. Order Cancellation We understand that sometimes plans change. Please review our cancellation policy below: \ud83d\udd52 Standard Orders: Free cancellation is available within 1 hour of placing your order. After 1 hour, orders cannot be cancelled or refunded as we begin preparing your customized arrangement or gift immediately. \ud83c\udf39 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1035","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/pages\/1035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/comments?post=1035"}],"version-history":[{"count":4,"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/pages\/1035\/revisions"}],"predecessor-version":[{"id":1593,"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/pages\/1035\/revisions\/1593"}],"wp:attachment":[{"href":"https:\/\/graceflowerboutique.ae\/ar\/wp-json\/wp\/v2\/media?parent=1035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}